How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our services or to make a donation.

What type of information is collected from you?

The personal information we collect might include your name, address and email address if you have sent it to us. IP address and information regarding what pages are accessed and when are collected by Google Analytics. Non persistent logs are kept on the server and within the hosting for diagnostic and fault finding purposes. Security messages in the form or emails are sent from the website for people that are attempting to, or have logged into the site or are unauthorised users attempting to access parts of the website.

The website will create messages based on form data entered by users and will send these as encrypted emails to an administrative email address.

How is your information used?

We may use your information to:

process a donation that you have made;
process an inquiry that you have made;
Initiate setting up a service you have requested;
Analyse and improve the operation of the website;
notify you of changes to our services;

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Some information like IP addresses are held for a limited period of time in logs on the website to assist in diagnosing problems with the hosting of the site and related services such as email.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are encrypted between our email systems and your mail server provided your mail server supports encryption. Our policy is to use SSL encryption on incoming and outgoing email.

Whether that mail remains encrypted is dependent on how your email configuration has been set up on your devices. If you are not using encryption between your mail server and your device then your mail is not secure and could be intercepted and read because it is in plain text. [Home-Start Kernow] is not liable for the configuration of your mail server, or the settings of your mail applications.

We recommend that you use SSL encryption for your email systems at all times. If you are unsure of your mail configuration you should assume that email is not 100% secure. We cannot establish that end to end encryption is in use. Therefore we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure it is secure on our systems.

All information that you provide into our website forms is encrypted between your computer and the website server.

Mobile Device Policy

All mobile devices carrying personal data relating to the business of [Home-Start Kernow] which may include laptop computers, smart phones, tablets, external USB removable hard disk drives, USB SSD (Solid State Drives) and USB memory sticks will be protected in at least one of the following ways: Access to the device requires a unique password or the data on the device will be encrypted.

Cookies Policy

Use of Cookies

This website uses cookies. If you wish to use this website then you will have accepted the cookie warning the first time you accessed the website.

What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit.

To learn more about cookies you can visit this website which has an article about them.http://en.wikipedia.org/wiki/Computer_cookie .

Types of Cookies

There are two main types of cookies used by web servers. They are persistent and session cookies. Persistent cookies remain on your computer system and expire at a date in the future unless they are updated or deleted from your system. They are used to retain information about preferences. The second type of cookie is a session cookie which remains on the computer system until the browser is closed.

Removing Cookies

You will find details on how to block and delete cookies from your computer as well as browsing history by exploring the setup of the browser you are using. All browsers offer the ability to block cookies, or remove them. It is beyond the scope of this article to provide information on every browser in use on all devices. Refer to the browser provider or mobile device manual to learn how to remove or block cookies from your system.

The Cookies We Use

Google Analytics

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages, what searches they may have done on the website. These cookies do not collect personally identifiable information. All information these cookies collect is aggregated and therefore anonymous.

This data helps us to understand:

Which pages people visit on the site
Which internet browsers are being used
What is popular on the site

You can find out more about Google’s cookies on their privacy policy: http://www.google.com/intl/en/policies/privacy/ . You can also install the Google Analytics Opt-out tools in your browser: https://tools.google.com/dlpage/gaoptout

Google maps

These are session cookies that remember preferences you have when viewing a map which is on the website.

WordPress

The website is built with WordPress which uses a number of plugin applications. Some of these applications use cookies and some of them are persistent and remember choices you have made on the website. Others are session cookies which expire on exit from the browser.

3rd Party cookies

We do not use any cookies through third parties for advertising or pushing advertising content to you. This is an advert free website.

What happens if I do not accept cookies on my browsing device?

Some of the functions on the website may not work without cookies being enabled or you may see a reduction in functionality.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in 26/4/2018

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