Privacy & Consent
At Home-Start Kernow, we’re committed to protecting and respecting your privacy.
Our privacy notice explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.
Any questions regarding this notice and our privacy practices should be sent by email to info@homestartkernow.ork.uk or by writing to Home-Start Kernow, Bodmin Family Hub, 83 Fore Street, Bodmin PL31 2JB. Alternatively, you can telephone 01209-214490.
Your Rights
Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that are likely to apply to you when we are processing your personal information.
Right of access
You have a right to request access to the personal data that we hold about you.
You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
If you want to access your information, please contact the address provided below.
Right to have your inaccurate personal information corrected
You have the right to have inaccurate or incomplete information we hold about you corrected. The accuracy of your information is important to us so we’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or if you believe any of the other information we hold is inaccurate or out of date, please contact us via email or post (see below). Alternatively, you can telephone 01209-214490.
Right to restrict use
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy, or we’re not lawfully allowed to use it.
Right of erasure
You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to by law. In many cases, we will anonymise that information, rather than delete it.
Right for your personal information to be portable
If we are processing your personal information
(1) based on your consent, or in order to enter into or carry out a contract with you, and
(2) the processing is being done by automated means, for example when you interact with our website, you may ask us to provide it to you or another service provider in a machine-readable format.
Right to object
You have the right to object to processing where we are using your personal information based on legitimate interests or for statistical/research purposes. In these circumstances, we will consider your request against our legitimate reasons for continuing to process your information.
You have an absolute right to object to direct marketing. If you wish to opt-out of receiving marketing materials from us at any time, please contact the address below.
If you want to exercise any of the above rights, please email us at info@homestartkernow.org.uk or write to Bodmin Family Hub, 83 Fore Street, Bodmin PL31 2JB. We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however, if we are unable to do so we will contact you with reasons for the delay.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.
Keeping your information safe
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it, such as Firewalls, anti-virus protection and encryption. Home-Start Kernow has developed a set of security policies that include device security, authentication requirements, acceptable usage of resources, data storage requirements. We undertake regular reviews of who has access to information that we hold to ensure that your info is only accessible by appropriately trained staff, volunteers and contractors. We will share your information with third parties where we have a lawful basis to do so.
Keeping your information up to date
We take reasonable steps to ensure your information is accurate and up to date. Where possible we use publicly available sources to identify deceased records or whether you have changed address. We really appreciate it if you let us know when your contact details change.
16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Vulnerable circumstances
We are committed to protecting vulnerable supporters, customers and volunteers, and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practise guidelines in our interactions with vulnerable people.
Transferring your information outside of Europe
In some situations, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if we work with third parties in a country outside of the EEA. You should be aware that these countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this notice. If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
Changes to this notice
Any changes we may make to this notice in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website. We may notify you of changes to this notice by email.
Review of this notice
We keep this notice under regular review. This notice was last updated in July 2024.
How to complain
Please report any complaint to the details set out in ‘How to contact us’ below. Please contact us in the first case to discuss any concerns you have over the processing of your data. If you are still not satisfied , you also have the right to lodge a complaint with the ICO who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113, or you may seek judicial review.
How to contact us
Please contact us if you have any questions about this Privacy Notice or the information we hold about you at info@homestartkernow.org.uk or by telephone 01209-214490.